JCPenney dumping clerks, checkout counters – Phoenix Business Journal

Retailer JCPenney is getting rid of its checkout counters and clerks in an effort…

Marty Koenig‘s insight:

Why not just improve your brand promis and bring in more of your the highest value, loyal, raving fans? Oh, that’s right, you already alienated them by taking the Walmart approach of low cost leader. How’s that working out for ya, JC Penney?

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